All orders are shipped from Montreal, Canada. Please note that the payment of duties and taxes on products imported to a country outside of Canada is the responsibility of the customer.
Note that due to the current situation, there may be a slowdown in deliveries.
We do not exchange physical musical products (CDs, LPs). However, in the event that a product is damaged or defective, we will replace it or, if we cannot replace it, we will provide a refund. You can send an email to email@example.com with your order number and a description of the problem.
There are no exchanges for digital products, all sales are final.
Please note that Klô Pelgag’s store is managed by Secret City Records Inc. and the billing descriptor on your credit card statement for your transactions in this store will be Secret City Records.